FAQ's
Shipping
How long does shipping take?
Orders are processed within 2 business days and shipped via Australia Post.
Do you offer tracking?
Yes — tracking details are provided once your order ships.
Product
How long does the cooler stay cold?
The Days of Amber Cooler Bag is designed to keep food and drinks cool for up to 12 hours depending on conditions and ice pack use.
Is the bag foldable?
Yes — it folds down easily for storage and travel.
Does it fit wine bottles?
Yes — it comfortably fits drinks, snacks and day-out essentials.
Is the cooler bag waterproof?
The cooler bag features a durable, easy-to-clean lining designed for everyday use and beach days.
Care
How do I clean the bag?
We recommend spot cleaning with a damp cloth and mild detergent.
Brand
Why did you create Days of Amber?
Days of Amber was created to offer women a stylish alternative to bulky traditional cooler bags — something practical, feminine and beautiful enough to carry confidently on any day out.
Returns
Do you accept returns?
Yes — we accept returns on unused items in original condition within 14 days of delivery.
How do I request a return?
Please contact us via our Contact page or email us with your order number and reason for return.
Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item arrives faulty.